Terms And Conditions : Yoyo Rydes

A ride cannot commence until and unless required documents(Valid Driving Licence and Aadhar card) are submitted and verified. The Cancellation policy will apply if proper documents are not uploaded for verification.

Fuel cost is not included in the rental amount.

Extra km beyond the limit is chargeable. The charges are exclusive of tax.

The speed limit is 50 kmph or speed limit specified by the governing authority, whichever is lesser (also the rider must obey the speed limit mentioned on the side of the road established by the Authority) limit. Over speeding fine of Rs.500 is applicable after every 3 counts of over speeding. This is exclusive of taxes and any other fines applied by the governing authority.

Payment process

Rental charges must be paid online for the duration chosen while booking the bike by the customer and extend ride payment will be done offline at the hub.

Delay

A fee of Rs.100 along with 2X of the rental charges per hour will be charged for vehicle being returned after the grace period of 30 minutes.

Applicable for all Cities

Documents

Members should have a valid Two-wheeler driving licence, which must be uploaded along with Aadhar card, Pan card or Passport as a proof.

In case any wrong document the ride will be cancelled.

Use of Vehicle

These motorcycles we rent are large, heavyweight, very powerful and not appropriate/applicable for a beginner or inexperienced riders.

The lessee should have a valid driving licence and must always wear a helmet while riding.

Must have appropriate riding gear, i.e., Boots or closed toe shoes, pants, Jacket & eyewear. No flip-flops, sandals, or shorts. Only the lessee is permitted to drive the vehicle.

The Lessee is responsible for his insurance; Lessor will not be responsible for any accidental expenses caused by the Rider.

The lessee shall use the bike entirely at his/her own risk and agrees that Lessor will not accept any responsibility or be held accountable for any loss, injury, or death as a result of, or leading from the hire of any of the vehicles.

The bike shall be returned to Lessor in the same condition in which it was handed over to lessee.

In case the vehicle returned is found excessively dirty/muddy, the lessee will have to bear the charge of washing not exceeding 200 Rupees.

The Rental package does not include Fuel, Toll, roadside assistance, and Taxes. The fine amount, if there is any violation through online mode by means of parking the bike at no parking zones or breaking the law of traffic at the point of taken by the lessee the fine amount and penalties shall be borne by the lessee. (i.e.: if the lessee has not paid the amount at that moment)

The Limit for electric vehicle is 10 km per hour. The charges Rs. 3/-per km will be applicable after 10 km.

The Lessee is responsible for any traffic violations incurred due to your use of a rented vehicle. The Lessor is not liable for any costs from any such violation. (The Lessee shall be responsible for fine or rules framed by the authority if any violation of the act)

You (Lessee) must report such violations to a Lessor Representative as soon as possible.

Towing service will be borne by the customer in case of the unlikely event of tire puncture or collision or breakdown due to improper usage. In the event of mechanical or technical failure, we will take care of tow the bike at our own cost.

All our bikes have GPS tracking devices; we recommend that you follow speed guidelines. Our team gets automated updates on the bikes that exceed speed limits.

Prohibited Uses

The use of a Lessor vehicle under the following conditions is prohibited:

Our vehicles cannot be used for rallies and rally surcharges or any format of professional or amateur competitions and media usage.

By any person who is under the influence of (i) alcohol or (ii) any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended.

Moreover, if the lessee (he/she) carrying alcohol or drugs (i.e., Psychoactive or contaminate substances) especially one which is illegal with the bike, then he/she shall be sole responsible if arrested by the Law Enforcement authorities and for release of the vehicle from that authority or Honourable court, the lessee shall bear all legal expenses without any dispute. The company is not responsible for these illegal acts of the lessee.

Also, the company is not responsible, if the person is getting drunk and taking the vehicle from us.

If the lessee (he/she) violates any of the traffic norms the lessee is solely and completely responsible for the violation charges and fines by the competent Govt. authorities.

Delivery process

Lessee must be present at the agreed date and time to pick up the bike.

The Delivered vehicle cannot be rejected after handover. Once accepted by Lessee or his/her representative at the time of pickup, the vehicle is not to be returned before agreed contract period. The Lessee should do quality test of bike before he accepts bike from Lessor.

Though we do quality checks at our end before delivery, the lessee is expected to see if there are any damages and report the same to the representative of Lessor and photos or videos shall be captured by the same and shall be called for spot verification at the time of vehicle delivery.

While delivering the vehicle, the representative is entitled to click photo of customer with vehicle for proof of renting. Further photos can be used by YOYO Rydes for promotional activities.

Handover process

Lessee must inform us 30 min in advance before the end of the Contract periods.

Pick-up date and time will be mutually decided by lessee and us. The drop off location will be the same or any of the outlet/hub throughout the city.

Lessee must be present at the agreed date and time.

Lessee should not park the vehicle in no parking zone or leave the vehicle in any place of the city and shall handover the vehicle in our outlet within the limit of the dropping off.

Damage policy

The Lessee agrees to pay for any damage to, loss of, or any theft (disappearance) of parts of a bike, regardless of cause or fault. An Item damaged beyond repair will be paid for at its Market Price.

The representative shall check the bike and its parts in order to ascertain any damage to items. The Damage shall be defined as follows:

Any damage which existed prior to the handover of the Motorbike and was agreed between the lessee and Lessor will not be chargeable to the Lessee.

Tear in seat cover will result in a charge towards replacement of seat covers. Opening a stitched joint will not be chargeable.

Any variation showing damages, if ascertained as not caused by normal wear and tear, would be charged, and would have to be borne by the Lessee.

In case of an accident or collision, the rider members are accountable to pay a standard amount towards the accident insurance not exceeding Rs. 20,000(which may vary depending on the severity of the damage). The members are bound to pay for the repairs incurred due to damages caused by the collision/accident.

Any charges exceeding Rs. 20,000 will be claimed from the insurance.

The above point is not valid for bikes exceeding 200cc. In such cases the actual repair amount must be borne by the rides/user. The insurance will only be claimed if the loss is exceeding 25% of the bike value.

In the event of a collision, either due to the fault of the rider himself/herself or due to any other unavoidable instance, the costs involved in towing or confiscation of yoyo bikes are to be borne by the members alone.

Inactive hours during the repair period shall be charged to the rider member at 50% of the per day rental amount.

Fuel Policy

Fuel is the client’s responsibility. We will be giving you sufficient fuel to reach the nearest fuel pump.

Lessee should not return the vehicle dried fuel tank in such case Rs. 50/- shall be charged for refuelling the tank.

Process

Yoyo Rydes may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; Yoyo Rydes may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason what so ever or to know the preference of the User for concluding the booking and also to help the User for the booking. The User hereby unconditionally consents that such communications via SMS and/ or voice call by Yoyo Rydes is (a) upon the request and authorization of the User, (b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify Yoyo Rydes against all types of losses and damages incurred by Yoyo Rydes due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant made by the User against Yoyo Rydes with respect to the intimations mentioned above or on account of any wrong number or email id provided by the User for any reason whatsoever.

Maintenance

The customer is liable for checking engine oils during a trip and maintaining the vehicle while on the road. Any mechanical failures should be reported immediately. Customers may be held responsible in case of a mechanical failure resulting due to the negligence of the normal maintenance while on the trip.

Cancellation policy

There is no security deposit; hence no refund will be done in the pretext of security deposit. Any payment if done for advance booking will not be refunded in any case whatsoever. However, the customer can opt for another booking based on advance payment on any other day.

The details of refund with respect to booking cancellation are as follows.

For Short term booking (If the rider cancels)

Before 0-6 hours of Pick Up: 25% of the payment will be refunded

Before 6-24 hours of Pick Up: 50% of the payment will be refunded

Before 24-72 hours of Pick Up: 75% of the payment will be refunded

Before or more than 72 hours of Pick Up: 90% of the payment will be refunded

For Long term booking (If the rider cancels)

Before rental period begins: 90% of the monthly rental will be refunded

During renting period: 50% of the monthly rental will be refunded

Cancellation due to Document issue (i.e., invalid documents or not willing to upload documents)

70% of the payment will be refunded.

Extra charges such as the following will be applicable -

If a customer chooses an extra helmet on the spot, it will be billed additionally on the spot. (Wearing helmet by the pillion rider is compulsory)

Excess Km - The excess km charges will be calculated at the time of drop off and the customer will be required to pay the same at the parking location.

Any damages will be inspected on the spot and the charges will be collected on the spot as per the damage terms mentioned.

Deposit

No Security deposit will be there by the customer.

Over speeding

The bikes must be ridden within permissible limits. The speed limit for each vehicle is different which will be specified at the time of booking. You must be under the speed limit specified by the company or the speed limit specified by the governing authority, whichever is lesser. (No racing at any circumstances)

Process to Rent Helmet

One helmet will be provided with one vehicle which is free of cost.

Maximum two helmets can be booked for one vehicle.

For One Helmet no charges

For Extra Helmet Rs 50/- per day or as per price fixed by YOYO Rydes which ever is lesser.

If the helmet is damaged or lost, a charge of Rs. 1000/- will be levied since these are branded helmets which will be provided to you.

Assumption of risk

FOR OPERATORS AND PASSENGERS OF VEHICLES (INCLUDING PROTOTYPE VEHICLES) OWNED OR CONTROLLED BY YOYO RYDES PVT LTD.

The rider has been given the opportunity to operate ride upon or otherwise use one or more motorcycles or other vehicles owned or controlled by Yoyo Rydes Pvt Ltd, OPERATING (collectively, the “Company”; each such company owned or controlled vehicle is referred to herein as a “C.O.C.V.”),

The rider fully understands and acknowledges that operating or riding on a vehicle is an activity that has its own unique, inherent risks, and that serious injury or death could result from operating or riding on a C.O.C.V. through no fault of his own. The rider (lessee) is voluntarily choosing to operate and/or ride upon C.O.C.V.s.

By accepting the terms and conditions, THE RIDER EXPRESSLY AGREE TO ASSUME THE ENTIRE RISK OF ANY ACCIDENTS, PROPERTY DAMAGE OR PERSONAL INJURY, INCLUDING PERMANENT DISABILITY, PARALYSIS AND DEATH, THAT HE/SHE MIGHT SUFFER AS A RESULT OF HIM/HER OPERATING OR RIDING ON A C.O.C.V. Without limiting the foregoing, THE RIDER ASSUME ALL RISKS ARISING FROM THE FOLLOWING: (i) the condition or safety of the C.O.C.V.s, any other vehicles or equipment, or any roadways, premises or property; (ii) the repair or maintenance, or lack thereof, of the C.O.C.V.s or any other vehicles or equipment; (iii) the use of, or failure to use, any safety devices or safeguards; (iv) the conditions, qualifications, instructions, rules or procedures under which any C.O.C.V is used; (v) the violation by me or by other operators or passengers of any C.O.C.V. User Eligibility or Program Rules; (vi) any defective or unreasonably dangerous products, components, or C.O.C.V.s; (vii) the weather conditions during operation of any C.O.C.V.s and (viii) single and/or multi-vehicle accidents.

The rider acknowledges that some or all the C.O.C.V.s that I am allowed to operate, ride upon, or otherwise use may be prototypes or pre-production models. It is understood that prototype and pre-production C.O.C.V.s are not manufactured for general consumer use and are not fully tested. Also, understood point is that they are at increased risk involved in operating or riding upon prototype or pre-production C.O.C.V.s, and THE RIDER (LESSEE) AGREE TO ASSUME THAT RISK.

he rider at the time of booking and riding declares not to be under the influence of alcohol, drugs, other illegal substances, or any medications that may impair his/her judgment or his/her ability to operate or ride on a C.O.C.V. The rider agrees that he/she will not operate or ride on any C.O.C.V. while under the influence of alcohol, drugs, other illegal substances or any such medications.

The rider agrees that he/she will not operate or ride upon any C.O.C.V. unless he/she have first examined and satisfied himself that the C.O.C.V. is in good operating condition, and that he/she fully understands how to operate and ride on that C.O.C.V.

The rider agrees to operate or ride on each C.O.C.V. safely, defensively and within the limits of the law and own abilities. The rider (lessee) agrees to comply with all C.O.C.V. user eligibility and program rules.

The rider also agrees to allow the company and their respective dealers to contact him/her at the address, telephone number and e-mail address provided below and gather additional information about the C.O.C.V.s and/or additional information about other goods and services in which one may be interested.

Contact and address of the pillion rider shall be adequately given at the time of renting the vehicle along with the contact number.

Waiver and release of liability

For operators and passengers of vehicles (including prototype vehicles) owned or controlled by yoyo rydes pvt ltd.

The rider(Lessee) on behalf of all heirs, personal representatives, administrators, executors, successors and assigns (collectively, “Heirs and Assigns”), for and in considerations of the permission granted to him to operate, ride upon or otherwise use one or more motorcycles or other vehicles owned or controlled by Yoyo Rydes Pvt Ltd ,brand (collectively, the “Company”; each such company owned or controlled vehicle is referred to herein as a “C.O.C.V.”), and for other valuable considerations, the receipt and adequacy of which are hereby acknowledged, RELEASE, WAIVE AND FOREVER DISCHARGE the Company and each of their respective affiliated companies, subsidiaries, officers, directors, employees, dealers, distributors and agents (collective, the “Released Parties”), from any and all claims, demands, rights and causes of action (collectively, “claims”) of any kind whatsoever that the rider or any of his heirs and assigns now have or later may have against any released party resulting from, connected with or arising out of my operation of or riding on any C.O.C.V., regardless of whether such claims relate to the design, manufacture, repair, operation or maintenance of any C.O.C.V. or the conditions, rules, qualifications, instructions or procedures under which any C.O.C.V. is used, or any other cause or matter.

The rider(Lessee) acknowledges and understands that this Release extends to and releases and discharges any and all claims he/she or any Heirs and Assigns have or later may have against the Released Parties resulting from or arising out of my operation or of riding on C.O.C.V.s including without limitation all such Claims resulting from the negligence of any Released Party, or arising from strict product liability, or resulting from any breach of any express or implied warranty by any released party, and regardless of whether such Claims now exist or hereafter arise or are known or unknown, contingent or absolute, liquidated or unliquidated or foreseen or unforeseen, or arise by operation of law or otherwise.

The rider (Lessee) acknowledges and understands that by agreeing to this Release he/she and his/her Heirs and Assigns AGREE NOT TO USE any or all the Released Parties for any injury, death or damage to myself, my property, any other person, or such other person’s property resulting from or arising out of my operation of or riding on any C.O.C.V.s

The rider(Lessee) acknowledge that he/she has been advised of and agree to waive on his/her behalf and on behalf of his/her Heirs and Assigns, and fully understand the effect of such waiver, all benefits flowing from any state statute that would otherwise limit the scope of this release, which provides: “A general release does not extend to claims which[a person] does not know or suspect to exist in his or her favour at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the released parties”.

The rider confirms that this release is intended to be as broad and inclusive as is permitted by law. The extent and the scope of this Release is unenforceable in any jurisdiction, said scope will, as to such jurisdiction only, be automatically limited to the extent necessary to make this Release enforceable in such jurisdiction, without invalidating any other person of this Release. The rider hereby waives any right to bargain for different releases or waivers of liability terms.

By agreeing to this release, the rider certifies that he/she has read this release and fully understand it and not relying on any statements or representations of any of the released parties, and have been given the opportunity and sufficient time to read and ask questions regarding this release.